From SEO to AEO, GEO & GSO: What is AEO and How to use it to Gain More Customers

AEO stands for ‘Answer Engine Optimisation’. Also new to the scene is GEO (Generative Engine Optimisation) and (GSO) Generative Search Optimisation – think of it all as a new secret weapon for gaining more customers. AEO, GEO and GSO does not replace SEO (Search Engine Optimisation), it is an evolution of it and a response to AI and voice-search. It is worth paying attention to AEO, GEO and GSO. Please read on to learn why.

In this blog post, we’ll focus more-so on what exactly AEO is and why it’s a total game-changer for businesses. Whether you own a plumbing business, electrical, locksmithing, bookkeeping, law firm, online shop, or any other business, this is one way (one of many) to stand out online and gain more customers.

What Exactly is AEO and Why Should a Business Care?

AEO is about optimising your website content for “Ask Engines” like AI-powered search engines and voice assistants. Why care about it?

  1. Voice Search is Taking Off: More people are turning to Siri, Alexa, and Google Assistant to find services and products fast. AEO puts your business front and centre when they ask questions.
  2. We Live in a Mobile-First World: Most searches happen on-the-go. AEO helps you capture those last-minute, urgent search queries that often turn into real jobs.
  3. Search Habits Are Changing: People want quick, straight answers – not a list of websites to scroll through. AEO delivers answers and puts you in the spotlight.
  4. It’s Also About Local: If your customer-base is local, AEO is built to help businesses like yours show up in local searches better than old-school SEO ever could.

Is AEO, GEO and GSO all the same thing? Not exactly. When I search Google, it says: 

AEO focuses on optimising content for direct answers in search results, like featured snippets or voice search, while GEO focuses on optimising content for AI-driven search experiences, like those offered by tools like ChatGPT or Google’s generative search. While both aim to improve visibility in AI-driven search, AEO is more targeted at specific answer formats, whereas GEO encompasses a broader range of AI-powered search interactions.

When I was researching this topic, I also read this on the DigiDay website:

“This is such a new area, that currently there is no common taxonomy. So agencies, publishers, marketers and SEO specialists have adopted a bunch of different acronyms to describe the same trend – AEO, GEO and GSO for starters – (Not to be confused with AIO, which is Google’s AI Overviews).

In a nutshell, what all three of these acronyms represent is how all businesses and brands – whether you’re a publisher, a marketer, an e-commerce site or a small business – ensure that AI crawlers can easily understand enough information about your brand in order to surface it in the synthesized answers they curate within their answer engines.”

Answer Engine Optimisation (AEO) is all about using your website to give clear and direct answers to the questions people are actually asking.

Think about this scenario: If someone’s toilet is flooding at 3am and they don’t have a preferred 24/7 call-out Plumber, they’re not going to search “plumber services near me.” They’re going to ask Siri or Google something like, “Who’s the best emergency plumber nearby?”

That’s where AEO steps in. It helps make sure your business shows up first when people need urgent answers.

Crafting AEO-Friendly Content

To do this you need to put yourself in the mind of your ideal customer types and consider the questions they ask. What are they really asking when they search? Here are some examples:

  • “Can a plumber fix a dishwasher?”
  • “How many external security cameras do I need on my house?”
  • “How much does it cost to rewire a house?”
  • “Will a bookkeeper directly help with the growth of my business?”
  • “What brands of clothes best suit my fuller-figure?”

By getting in the head of your ideal customer types and understanding the questions they ask, you can then create website content to provide exact answers to the questions people are searching.

So, where can you provide the answers to the questions people are asking? The answer: Within specific places in your website:

  1. The FAQ Sections and Pages: Create well considered FAQ sections and a dedicated FAQs page in your website. This is gold for AEO.
  2. How-To Guides: Write simple guides for common problems. For example: “How and when should you apply ice to a sports injury” or “5 Signs You Need a Home Renovation Specialist”.
  3. Local Content: Create blog content specific to your service area. “10 Problems Plumbers can Solve in [Your City]” can work well.
  4. A Resources Section: More and more websites are including a ‘Resources’ section in their websites. You can bundle your How-To Guides, Free content offers (behind an opt-in system), podcasts and lots of other highly useful content types within this part of your website. [We will be working on this within our own Green Valley Digital website soon too.]
  5. Video Content: Don’t just write the content, present it. Short, informative videos can be great for AEO/ GEO, especially on platforms like YouTube. YouTube videos can be embedded in your blog posts, a dedicated ‘Video Resources Section’ and many other places in your website.

Side note: Have you noticed the strip of categories (screenshot below) in our main blog page? We recently added this to better tell Google and AI bots what the primary blog categories that we will be writing about are. This also helps our readers. Over time, we will be contributing many useful blog posts/ useful content into each category. This will help with our own AEO/ GEO strategies and E-E-A-T (Experience, Expertise, Authoritativeness, and Trustworthiness).

Conclusion

There is much more that could be said about AEO, GEO and GSO, however this is meant to be a short(ish) blog post, not a full guide or course.

Combining AEO, GEO and GSO with SEO can drive even more organic visitor traffic to your website, plus engage voice-search users effectively. If your website is excellently crafted to convert visitors into customers, this can dramatically increase conversions (including sales).

To reiterate, AEO, GEO and GSO are a smart way to connect with customers exactly when they’re looking for help. By using strategies like these, you’re building a reputation as the go-to expert in your service-area.

If you want to learn more about GEO, this article on the Search Engine Land website is a good place to start.

At the end of the day, AEO, GEO and GSO isn’t just about getting more clicks or phone calls. It’s about offering real value to your geographic market (including your local community). When you focus on answering people’s questions and solving their problems, the work will naturally come your way.

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